- Email communications: inquiries submitted via email
- Form data: requests for information or additional assistance
- Account Profile
Information Collection and Use
We collect and use your personal information for several reasons. These reasons include fulfilling orders, providing customer support, sending security notices, and tailoring marketing communications, to name a few. Additional reasons include, but are not limited to:
- Creating an account;
- Providing customer service and/or support;
- Enabling the use of certain features of our Products;
- Personalizing your online experience;
- Sending communications;
- Providing you with a newsletter subscription; and
- Managing a job application.
To simplify the user experience, Gene Tools may also automatically collect information such as IP addresses and specific computer information. Gene Tools may use “Cookies” to collect some of this information. Accepting cookies will allow for smoother navigation of the Gene Tools website, allowing pages to load faster and prevent repetitive entering of information. These tools collect certain standard information that your browser sends to our website. Examples include your browser type and the address of the website from which you arrived at our website.
Gene Tools maintains log files that may contain user information and requests. Gene Tool’s log files are protected from outside access and used to improve the functionality of the website. Log files allow Gene Tools to determine the paths most frequently followed on the site to update areas of high traffic.
They may also collect information about:
- Your Internet Protocol (IP) address. This is a number automatically assigned to your computer or device whenever you connect to the Internet. It is a unique address assigned by your Internet service provider or IT department on a TCP/IP network. Among other things, the IP address allows web servers to locate and identify your device.
- Clickstream behavior. This includes, for example, the pages you view and the links you click. These tools help make your visit to our website easier, more efficient, and more valuable by providing you with a customized experience and recognizing you when you return.
Some web browsers may give you the ability to enable a "do not track" feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked. This is different from blocking or deleting cookies, as browsers with a "do not track" feature enabled may still accept cookies. No industry standard currently exists on how companies should respond to "do not track" signals, although one may develop in the future. Gene Tools websites do not currently recognize and respond to "do not track" signals. If we do in the future, we will describe how in this Privacy Statement.
THE SECURITY OF YOUR PERSONAL INFORMATION
We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. Gene Tools implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We also contractually require that our suppliers protect such information from unauthorized access, use, and disclosure. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or guarantee the security of any personal information you provide to us.
RETENTION OF PERSONAL INFORMATION
We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.
HOW WE USE YOUR PERSONAL INFORMATION
Gene Tools may use your personal information for the purposes of operating our business, providing support, delivering, improving, and customizing our websites and products, to enhance our ability to provide relevant marketing, products, services and recommendations to you, to help monitor, prevent and detect fraud, and for other legitimate purposes permitted by applicable law. Some of the ways we may use personal information include:
- Delivering a product you have ordered.
- Analyzing, supporting, and improving our products and your online experience.
- Personalizing websites, newsletters and other communications.
- Sending communications to you, including for marketing or customer satisfaction purposes, either directly from Gene Tools or from our partners.
Right to Information
Under the law of some countries, you may have the right to ask us for a copy of your personal information. You may also have the right to correct, delete or restrict processing of your personal information and to obtain the personal information you provided to us in a specified format. In addition, you can object to the processing of your personal information in some circumstances (where Gene Tools doesn't have to process the information to meet a contractual or other legal requirement, or where Gene Tools is using the information for direct marketing).
These rights may be limited in certain circumstances (including if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which Gene Tools is legally obligated to keep or has compelling legitimate interests in keeping).
To exercise any of these rights or if you have any related questions, suggestions or complaints, you can contact the Gene Tools, LLC Customer Support Department referenced below.
The Gene Tools website may contain links to third party websites. After a user has left the Gene Tools website, Gene Tools has no control or responsibility for third party privacy policies. Concerns related to the privacy policies set forth by other companies should be addressed to the operators of that website.
Gene Tools uses accepted security measures to protect information on this site. Access to log files is extremely limited, open only to the site administrators. While we make every effort to safeguard information, due to the nature of the Internet we cannot completely guarantee unauthorized access between our hosting servers and you.
This site is operated by Gene Tools, LLC. If you have any questions regarding this policy, please contact us at:
Gene Tools Customer Support
(541) 929-7840 x1
Version date: October 5, 2018